Automotive and Insurance Industry News

NHTSA Releases List of Recalls for December 2003

The National Highway Traffic Safety Administration (NHTSA) released a list of auto safety recalls announced in December 2003 and urged consumers to have the problems fixed promptly. This list identifies the make and model of the vehicle or equipment involved, with a brief description of the safety problem.

Under Federal law, safety problems must be remedied without cost to consumers. Consumers can get up-to-the-minute information on safety recall campaigns, or information on the recall history of a particular make and model of  vehicle or child safety seat, by calling the agency’s toll-free Auto Safety Hotline at 1-888-DASH-2-DOT (1-888-327-4236), or by accessing NHTSA on the Internet at www.nhtsa.dot.gov.

Ford Minivans now have Gentex Automatic-Dimming Mirrors

ZEELAND, Mich., Feb. 24/ -- Gentex Corporation, the leading supplier of automatic-dimming mirrors to the automotive industry,  will now provide interior automatic-dimming mirrors for the new Ford Freestar and Mercury Monterey.

Gentex auto-dimming mirrors automatically darken to reduce glare from the headlamps of vehicles approaching from the rear.  The brighter the glare, the darker the mirrors become, making nighttime driving safer. The interior mirror for the Freestar is standard on the SEL and Limited trim levels, and is optional as part of an electronics package on the SE and SES levels. 

Leading UK Car Rental Company Streamlines Customer Service with RightNow 

BOZEMAN, Mont., Feb. 24/ -- RightNow(R) Technologies, a leading on-demand CRM company, announced that UK car rental company Holiday Autos has cut emails to its UK customer service center by 50 percent, and telephone calls by 20 percent, since implementing RightNow's customer service solution this past summer. 

One of the key benefits of the RightNow solution is its online self-learning knowledge base, which analyzes and sorts Q&A pairs so that the most recent and relevant queries rise to the top of the list. This functionality enables customers to rapidly obtain answers to routine questions, minimizing the need to telephone or email the customer services team.

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