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Automotive and Insurance Industry News

Service Department ServiceMax Improves Customer Satisfaction, Says Honda Dealer

TORRANCE, Calif., Feb. 4/ -- A new wireless customer service tool developed by Wireless Solutions and tested at Scott Robinson Honda, a high-volume So. Cal. Honda Dealership improves profit and increases customer satisfaction. The wireless tablet allows a service advisor to create a repair order while staying with the customer and the customer's vehicle. Customer history, dealer service records, manufacturer's bulletins, recommended maintenance and warranty data are formatted and presented logically to help the service advisor move quickly through the repair order process -- on the service drive.

Feb. 8-14 Is Child Passenger Safety Week: Check Your Child's Car Seat

BURNSVILLE, Minn., Feb. 4/ -- Fewer than one in six child restraint seats are installed and used correctly, according to data from AAA. During Child Passenger Safety Week, make it a point to check your child’s safety seat.

An analysis of more than 1,100 safety seat inspections in the new AAA Safety Seat Database showed that 85 percent of seats were installed or used incorrectly. The top five mistakes are: not installing the seat tightly (64 percent; harness straps not snug enough (28 percent); retainer clips not at armpit level (19 percent); locking clips used incorrectly (19 percent); and harness threaded incorrectly (11 percent).

New Goodyear Tire Goes Volcanic

ORLANDO, Fla., Feb. 5/ -- The Goodyear Tire & Rubber Company went right to the core for the technology for its latest tire: the earth’s core.

One of the key elements in the new trireis the use of volcanic sand in the tire's "winter formulated compound," which allows the tire to maintain flexibility in cold weather. Volcanic sand is used in the tire's Ice Zone, which has a high-tech rubber compound to create a rough surface on the treadface. As the tire is used, the volcanic sand "grit" creates microscopic cavities that work as tiny traction edges for better grip on slick surfaces.

Oracle(R) Helps AutoTradeCenter Connect Automotive Buyers with Sellers

REDWOOD SHORES, Calif., Feb. 5/ --AutoTradeCenter is getting a hand from Oracle(R) Real Application Clusters to guarantee customers around-the-clock service to sell used cars over the Web.

Using secure and unique online trading platforms, ATC connects financial institutions, rental car companies and auto manufacturers with potential industry buyers. High-volume sellers, including American Honda Finance Corporation, Audi Financial Services, Daimler Chrysler Financial Services, Volkswagen Credit Inc. and Subaru of America, are among many organizations using ATC to sell off-lease vehicles in an exclusive, online "upstream" environment.