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Automotive and Insurance Industry News
Department ServiceMax Improves Customer Satisfaction, Says Honda
Calif., Feb. 4/ -- A new wireless customer service tool developed by
Wireless Solutions and tested at Scott Robinson Honda, a high-volume
So. Cal. Honda Dealership improves profit and increases customer
satisfaction. The wireless tablet allows
a service advisor to create a repair order while staying with the
customer and the customer's vehicle.
Customer history, dealer service records, manufacturer's
bulletins, recommended maintenance and warranty data are formatted
and presented logically to help the service advisor move quickly
through the repair order process -- on the service drive.
Feb. 8-14 Is Child Passenger Safety
Week: Check Your Child's Car Seat
Minn., Feb. 4/ -- Fewer than one in six child restraint seats are
installed and used correctly, according to data from AAA.
During Child Passenger Safety Week, make it a point to check
your child’s safety seat.
analysis of more than 1,100 safety seat inspections in the new AAA
Safety Seat Database showed that 85 percent of seats were installed
or used incorrectly. The
top five mistakes are: not installing the seat tightly (64 percent;
harness straps not snug enough (28 percent); retainer clips not at
armpit level (19 percent); locking clips used incorrectly (19
percent); and harness threaded incorrectly (11 percent).
New Goodyear Tire Goes Volcanic
Fla., Feb. 5/ -- The Goodyear Tire & Rubber Company went right
to the core for the technology for its latest tire: the earth’s
of the key elements in the new trireis the use of volcanic sand in
the tire's "winter formulated compound," which allows the
tire to maintain flexibility in cold weather. Volcanic sand is used
in the tire's Ice Zone, which has a high-tech rubber compound to
create a rough surface on the treadface.
As the tire is used, the volcanic sand "grit"
creates microscopic cavities that work as tiny traction edges for
better grip on slick surfaces.
Oracle(R) Helps AutoTradeCenter
Connect Automotive Buyers with Sellers
SHORES, Calif., Feb. 5/ --AutoTradeCenter is getting a hand from
Oracle(R) Real Application Clusters to guarantee customers
around-the-clock service to sell used cars over the Web.
Using secure and unique
online trading platforms, ATC connects financial institutions,
rental car companies and auto manufacturers with potential industry
buyers. High-volume sellers, including American Honda Finance
Corporation, Audi Financial Services, Daimler Chrysler Financial
Services, Volkswagen Credit Inc. and Subaru of America, are among
many organizations using ATC to sell off-lease vehicles in an
exclusive, online "upstream" environment.